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Privacy Policy

Last updated: June 2025

1. Introduction

Nexzo Technologies (Business Registration No. MA0346679-H), operating under the trade name MyCraftyCode ("we," "us," or "our"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with us through our website, WhatsApp, email, or any other means.

By using our services or providing us with your information, you consent to the practices described in this policy.

2. Information We Collect

We may collect the following types of personal information:

  • Contact Information: Your name, phone number (via WhatsApp), and email address when you reach out to us or fill in a project intake form.
  • Project Information: Details about your business, website requirements, preferences, branding assets (logos, images, content), and any other materials you provide for the purpose of building your website.
  • Communication Records: WhatsApp messages, emails, and form responses exchanged between us during the course of our business relationship.
  • Payment Information: When you pay via Stripe, we receive confirmation of payment. We do not store or have access to your full credit card or bank details — these are handled entirely by Stripe's secure payment processing.

3. How We Use Your Information

We use the information we collect solely for the following purposes:

  • To communicate with you about your project, respond to inquiries, and provide customer support
  • To design, build, and deliver your website according to your requirements
  • To send you invoices and process payments through Stripe
  • To improve our services and client experience
  • To comply with legal obligations

We do not use your personal information for marketing purposes without your explicit consent, nor do we sell, rent, or trade your information to third parties.

4. Third-Party Services We Use

To provide our services, we rely on the following third-party platforms. Each has its own privacy policy governing how your data is handled:

  • WhatsApp (Meta Platforms, Inc.): Primary communication channel. Your messages and phone number are processed by WhatsApp. WhatsApp Privacy Policy
  • Stripe, Inc.: Payment processing. Your payment details are handled exclusively by Stripe. We never see or store your full card details. Stripe Privacy Policy
  • Google Forms (Google LLC): We may send you a form to gather project requirements. Your responses are stored in Google's cloud. Google Privacy Policy
  • Hostinger (Hostinger International Ltd.): We may provide an affiliate link for domain and hosting purchases. If you use this link, Hostinger may set cookies for affiliate tracking. Hostinger Privacy Policy

5. Cookies

Our website uses only essential session cookies that are strictly necessary for basic functionality (such as maintaining your session state). We do not use:

  • Advertising or targeting cookies
  • Analytics or tracking cookies
  • Third-party social media tracking pixels

Third-party links on our site (such as the Hostinger affiliate link) may use their own cookies. Please refer to their respective privacy policies for details.

6. Data Storage & Retention

Your information is stored across the following locations:

  • WhatsApp: Your chat history is stored by WhatsApp/Meta on their servers
  • Email: Any email correspondence is stored in our email provider's servers
  • Google Forms/Drive: Project intake responses and files are stored in Google's cloud infrastructure
  • Local Backups: We may maintain local backups of project files and communications for business continuity

We retain your information for as long as needed to fulfill our business relationship with you, provide ongoing support, and comply with legal obligations. If you would like us to delete your data, please contact us (see Section 8).

7. Your Rights

You have the following rights regarding your personal information:

  • Access: Request a copy of the personal data we hold about you
  • Correction: Request that we correct any inaccurate or incomplete information
  • Deletion: Request that we delete your personal data (subject to legal retention requirements)
  • Objection: Object to the processing of your data in certain circumstances

To exercise any of these rights, please contact us via WhatsApp or email. We will respond within a reasonable timeframe.

8. Data Security

We take reasonable precautions to protect your personal information from unauthorized access, disclosure, or misuse. Communication occurs primarily through end-to-end encrypted WhatsApp messages and Google's secure infrastructure. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will take steps to delete it.

10. International Data Transfers

As we use global third-party services (WhatsApp, Google, Stripe), your data may be transferred to and processed in countries outside of your country of residence, including the United States. We rely on these providers' compliance with applicable data protection laws and their standard contractual safeguards.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us: